We understand that every business has unique needs and budgets. Our pricing is designed to be clear, flexible, and affordable, ensuring you get the best value for your investment. Whether you’re looking for a single service or a comprehensive outsourcing solution, we offer customized plans that align with your goals.
Dedicated agents to meet your immediate growth needs.
Agents and support to lighten your workload and scale with ease.
A complete CX solution to accelerate your business growth.
Empower your business with tailored outsourcing solutions designed to fit your unique needs. Whether you’re looking to hire skilled agents or build a comprehensive CX program, our flexible pricing and customizable support options ensure your goals are met effectively and affordably.
Find quick answers about our services, from hiring timelines to team expansion and training. Still have questions? Reach out—we’re here to help!
A: Several factors play a role in determining the best model for your business, including company size, scope of work, toolstack, and internal processes. Contact our sales team for personalized guidance on selecting the most suitable Helpware solution.
A: Our pricing plans are flexible to accommodate your growth. You can upgrade your plan or add specific services, such as quality assurance, workforce management, or continuous improvement, as your needs evolve.
A: Our agents are available in multiple languages to support your business globally. Let us know your specific language needs, and we’ll ensure the right talent is provided.
A: Hiring timelines vary depending on the size and complexity of the team. For smaller teams, onboarding can begin within weeks. Larger or more specialized teams may require additional time.
A: Yes, shared agents are included in specific plans such as "Talent Only" and "Talent & Primary Support." For "Talent & Full Support," dedicated agents are provided to ensure full focus on your business.
A: Foundations training includes core skills such as customer service techniques, communication strategies, and an introduction to your specific business processes. Additional product training and knowledge gap analyses can be added as needed.
A: Absolutely! Our plans offer a range of add-ons, including training materials, workforce management, process automation, and continuous improvement services, allowing you to tailor the solution to your unique needs.
A: The PEX free 40-hour project, available in "Talent & Primary Support" and "Talent & Full Support" plans, allows you to test our services by focusing on specific process evaluations, KPI baselining, or pilot projects.
A: Billing models are flexible. "Talent Only" uses subscription-based monthly billing. "Talent & Primary Support" offers subscription-based or per-hour billing, while "Talent & Full Support" provides per-hour or per-transaction-based billing.